This workshop is aimed at all carers of children, young people and adults as well as people with disabilities who are likely to run into difficulties with statutory sector departments of Social Care, Education, Health and Housing. It covers skills for making effective complaints and dealing with disputes, whilst considering the legal basis for them based on rights and entitlements to support services.

AREAS COVERED:

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• Tips for making complaints to statutory bodies

• Understanding the legal basis for complaints i.e. your rights

• Assertiveness rather than aggressiveness

• Effective communication for a productive outcome

• Ways of communicating effectively by letter or email

• Barriers to effective communication

• Hierarchy of complaints Complaints 

• Complaining to the Ombudsman

• Judicial Reviews

• When to complain to the local authority's Senior Legal Officer

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For more information - 

Please contact: appletreeconsultancy7@gmail.com